At WoodArc, we take pride in the quality of our furniture. If something isn’t right, we are here to help.
1. Damaged or Wrong Item
- If the furniture is damaged during transit or is the wrong item, please report it immediately upon delivery.
- Share photos/videos of the damage via WhatsApp (0315-9840515).
- We will replace the item or fix the damage within 7-10 working days at no extra cost.
2. Change of Mind
- Since furniture is bulky and made-to-order, we do not accept returns for “Change of Mind” once the order is dispatched.
3. Refund Process
- Refunds are only issued if we are unable to replace a defective item.
- Once approved, the refund will be processed back to your bank account/JazzCash within 5-7 working days.
Task 4: Terms & Conditions (Time: 7 Mins)
Heading: Terms & Conditions
By using the WoodArc website, you agree to the following terms:
1. Product Representation
- All WoodArc furniture is crafted from Premium Solid Wood/Materials. Minor variations in wood grain and polish shades are natural and a sign of authentic craftsmanship.
2. Order Confirmation
- For orders above Rs. 10,000, a 20% advance payment is required via Bank Transfer or JazzCash to confirm the order.
3. Warranty
- We offer a 1-Year Structure & Termite (Deemak) Warranty on all our solid wood products. This does not cover physical damage caused by the user or natural wear and tear of fabric/foam.